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What if I missed a delivery attempt?Updated a month ago

No worries! FedEx and UPS will both make three delivery attempts. If being home for deliveries is difficult due to scheduling or other reasons, having your package held at a pick up location is a great option! You can request to have your package delivered to a local carrier location such as a FedEx OnSite location or a UPS store or Customer Care facility to be picked up if that is more convenient. 

FedEx: (Free of charge) For more information see:

1. Via your tracking link, select “Manage Delivery”.

2. Select “Hold at Location” and choose a location. OR Select “Vacation Hold” and choose your time frame.

UPS: (UPS may charge a fee)  For more info see:

1. Click "Change My Delivery" on your tracking link and follow the prompts for the pickup option or alternate delivery day. 

We can change your delivery location or carrier for future orders if you're having trouble, please feel free to reach out to our concierge team at 844-223-5527 or send us a message here. We're happy to help!

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