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Bright Cellars

Bright Cellars Help Center, The Wine Club for real people.

Bright Cellars Help & FAQ

Great question! Most orders ship 2-4 business days after purchase, and you’ll receive a tracking email as soon as the label is created. Once the order begins transit, you’ll get an estimated delivery date. If you need your order rerouted after it ships, contact your Wine Concierge at concierge@brightcellars.com, or give us a call at 844-223-5527.

When will my order ship?

Hey there! Simply log in to your Bright Cellars account and click the drop-down under your Account, then select Manage Subscription button. From there you can skip, pause, cancel your subscription, update your shipping address, apply discounts, and much more!

How do I manage my subscription?

No worries! FedEx and UPS should always make up to three attempts to deliver your order. Remember that you’ll need to sign for the package and the driver may ask for ID. Check your tracking link for an updated next delivery date. You can also request a vacation hold or hold-at-location via your tracking link directly with the carrier. 

Reach out to your wine concierge if you need further assistance!

I missed my delivery. What happens now?

No worries, we can help! Reach out to your Wine Concierge via email at concierge@brightcellars.com, give us a call at 844-223-5527, or send us a chat. We’re available via phone and chat during business hours, Monday through Friday 9am-5pm CDT.

My order is being returned. What happens now?

Hey there! Bright Cellars members on our 6 and 12 bottle plans receive free shipping on all subscription orders, regardless of order frequency. If you want to switch plans, contact your Wine Concierge, or log in to your account, click Manage Subscription, then Update Subscription Plan.

How do I get free shipping?

Hey, great question! You can update your wine preference from your Bright Cellars Account page. 

1. Log in to your Bright Cellars Account
2. Select Manage Subscription under the Account drop-down.
3. Click "Wine Color Preference" and select your preferred red or white wine selection.

Your Wine Concierge can also help block varietals, set favorites, and much more!

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