Help! I'm having trouble redeeming my gift subscription.

Having trouble setting up your gift subscription? Not to worry, we’re here to help. Check out our gift card troubleshooting tips below:

Gift card didn't arrive in the mail when expected?

We're sorry to hear that! All physical gifts (card and box) are shipped via USPS. Gifts shipped with Standard Shipping may take 3-10 days (or more) to be delivered, depending on location and current USPS capacity. If you'd like to track the delivery of your gift, please reach out to our concierge team at concierge@brightcellars.com or 844-223-5527 - we would be happy to provide you with tracking information and any further assistance you may require! 

 

Gift card missing from your email inbox?
Eek! We're sorry to hear it., but we're here to help! First, check the purchase receipt for the gift to confirm the email address designated to receive the gift subscription and check for typos. If everything is in order there, try checking the Promotions label of your inbox, if applicable, in addition to your email provider's Spam filter. If you are still unable to locate your gift email, reach out to our concierge team at concierge@brightcellars.com or 844-223-5527. We'd be happy to help you troubleshoot further or re-send your gift email. 

You’ve entered your gift code, but you see an error message that says the code is invalid.

A few things could cause this! It’s possible that the code is old enough that our system doesn’t recognize it anymore. Or, maybe that code was already redeemed. It’s also possible there was a typo when you entered the code. Before you do anything else, double-check your gift certificate and ensure you entered it correctly (a zero and the letter O can get mixed up).

Looks right to you? Get in touch with the concierge team. We can look into the issue on our end! If the code is correct and isn't already redeemed, we can generate a new gift code for the original amount.

 

Having other issues not described here? Shoot us an email at concierge@brightcellars.com, or give us a call at (844) 223-5527. We’ll look forward to getting your gift subscription up and running!

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