We are excited for you to receive your order! Once generated, your order will be sent to our fulfillment centers where our crew will hand pick and pack your wines with care. Once everything is packed up, they will generate a tracking label and we will email you a tracking link!
From our fulfillment centers, your shipment will be picked up by the carrier (FedEx or UPS) and taken to the nearest hub where it will be scanned, sorted, and sent to its destination. Once received by the local FedEx or UPS hub, your order will be loaded onto a delivery truck and delivered to your door!
If you’d like an easy way to stay up to date with your delivery, we offer both SMS text and email notifications for delivery updates. You can sign up for SMS text notifications under the account settings page of your Bright Cellars’ account (https://www.brightcellars.com/account/.)
Additionally, both UPS & FedEx provide their own delivery management platforms, that may provide some extra insight and control with your delivery. To set up FedEx Delivery Manager, visit https://www.fedex.com/en-us/delivery-manager.html or to create a UPS My Choice account, visit https://www.ups.com/doapp/signup?loc=en_US.
Disclaimer: we may hold your shipments due to extreme weather conditions. You will be notified, should this happen.