We’re sorry to hear your package was damaged in transit! The carrier will notify us when a package is marked as damaged so we can assist in reimbursing or reshipping the order. On rare occasions FedEx or UPS may be delayed in notifying us.
Not to worry, our members are eligible for a replacement in the event of broken bottles or other carrier damage. Alternatively, if you’d rather receive a full refund of your order, we can also accommodate that request for damaged shipments.
If this happens, please feel free to reach out to our concierge team at 844-223-5527 or send us a message here. We’re happy to help!