Shipping Experience

Delivery Options

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Bright Cellars

Shipping & Tracking

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Wine Pricing

Do you carry sweet wines?

Do you carry organic or sustainable wine?

Wine Attributes

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How should I store my wine?

Should I age my wines before drinking?

Wine Origin

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Bright Cellars Wines

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My Subscription

Why do I need to create a new account?

Why can't I reset my password?

When I create a new account, will I still be able to access my order history?

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My Account Settings

Help! I'm having trouble with my account.

How does your wine quiz work?

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Billing explained

How We Work

My Account

How do I change the delivery address of my recent order?

How do I swap a wine?

Refunds

Wrong item received

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Gifts

My Orders

When can I expect my order?

How can I find my tracking information?

Help! My order is missing.

Help! My order arrived damaged.

What if I miss a delivery attempt?

What do I do if my package is scheduled to be delivered while I am on vacation?

How do S.I.P. Rewards work?

Why do my rewards look different?

If I’m already following you on Facebook, Instagram, or TikTok or I’m a member of the Facebook group, can I still receive rewards points?

How long do I keep my tier status?

How do I become a rewards member?

Is there a referral program?

How do I redeem my points for rewards?

Do my rewards points expire?

I referred a friend and my points aren’t showing up?

How do I apply my rewards points to an existing subscription?

Can I redeem my points on a bonus bottle in my next box?

Why can’t I redeem more than $50 at a time?

Rewards

Shipping & Tracking

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Shipping Experience

Delivery Options